Return Policy

At Ultravelers we want you to love your fruit styled jewelry box and every future general store find. If something is not right, our 30 day postage paid return program makes things simple.

Eligibility

You may request a return within 30 days of delivery. Items must be unused or gently inspected, in their original fruit shaped box packaging, and include all inserts, protective wraps, and accessories. Because jewelry boxes are often gifted and displayed, we accept returns that show no perfume, smoke, makeup, scratches, or adhesive residue. Personalized or engraved items are final sale unless they arrive damaged or defective.

Defective or Wrong Item

If your order arrives broken, with lid alignment issues, wrong fruit style, missing compartment, or otherwise not as described, contact customer@ultravelers.com within 48 hours of delivery with photos. We will cover return postage automatically and send a replacement or refund, whichever you prefer.

Change of Mind

If you simply changed your mind, the item is still returnable within 30 days. Return postage is paid by us for eligible markets under our 30 day postage paid returns promise. Once we receive and inspect the return, refunds are issued to the original payment method within 3 to 5 business days.

Return Process

1 Contact customer@ultravelers.com with subject RETURN plus your order number.

2 Tell us product name, reason for return, and whether you want refund or exchange.

3 Our team sends return instructions and, when applicable, a prepaid label or reimbursement guidance.

4 Pack the jewelry box in its original packaging.

5 Ship it back using the provided method.

6 We inspect the item, then process refund or replacement.

Non Returnable Items

Gift cards, clearance items marked FINAL SALE, personalized engraved boxes, and products damaged by misuse or water exposure are not eligible for return.